The Company: Our client is a well-established and reputable financial services institution operating within Namibia. The organisation is committed to operational excellence, customer-centricity, digital transformation, and sustainable growth within a regulated environment. Primary Purpose of the Position: The Chief Operations Officer (COO) will play a lead role in the country business’s day-to-day operations, providing strategic direction and leadership to achieve its strategic and customer-centric goals.

Qualification

• Minimum Qualifications A Bachelor’s Degree (NQF Level 7) in Business Administration, Banking, or an equivalent qualification. A Master of Business Administration (MBA) from a recognised institution will be an added advantage.

Experience

• Minimum ExperienceAt least ten (10) years’ experience in the financial and/or banking services industry, of which five (5) years must have been at senior management level. Demonstrated experience in leading and managing complex transformation initiatives towards a “retail bank-lite” operating model. Proven track record of strategic, performance-driven leadership, with the ability to translate vision into practical and measurable execution plans.

Skills

• Strong knowledge of operational best practices, standardised processes and regulatory compliance within the financial services environment.
• Technical proficiency in technology, asset liability management and Board-level reporting.
• Strong understanding of IT security and cyber risk management, including regulatory expectations, controls, and incident/crisis management.
• Strong understanding of core banking operations.
• Strong analytical and innovative thinking capability.
• Strategic leadership and performance-driven decision-making ability.
• Ability to communicate a compelling vision and advance collaboration across diverse and geographically dispersed teams.
• Strong stakeholder engagement and influencing skills across executive and operational levels.

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