To serve as the first point of contact for ICT support and ensure the effective and timely resolution of user support requests within set operational and service level agreements.
Qualification
Minimum Qualification A relevant recognised Bachelor's Degree in Information Technology (NQF Level 7). ITIL/COBIT Certified, CompTIA A+, N+ (Service Desk Institute Microsoft, IT Help Desk institute) be an added advantage).
Experience
Minimum Experience Three (3) years relevant experience in the field.