To serve as the first point of contact for ICT support, and ensure the effective and timely resolution of user support requests within set operational and service level agreements.
- Minimum QualificationA relevant recognized Degree in Information Technology (NQF 7).
- Added AdvantageITIL/COBIT Foundation Certified, CompTIA A+, N+ (Service Desk Institute, Microsoft, IT Help Desk Professional Certifications).
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- Minimum ExperienceThree (3) years relevant working experience.